Privacy Policy

What data we collect and why

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This may include IP addresses for analytics and/or name, email, phone, address, and other personal information for the purposes of completing orders. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies via our cookie consent popup or by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Cookie Consent
    We record each user’s cookie consent status
  • Social media
    Social media platforms store data regarding user impressions where there is a corresponding user login button
  • Forms related cookies
    When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence
  • Analytics
    This site uses Analytics to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Service providers and partners

Orders

When you complete a purchase through the website you share your purchase details with PayPal. Your payment details are handled securely by PayPal and are NOT retained by Burlington Bear & Friends. Please see PayPal’s privacy policy for more details.

Data Retention

We hold details of transactions for accountancy purposes. Cookies and analytics data may be held for up to 14 months.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Accessing your data

To see what, if any, data we hold on you or to request any data is deleted you can get in touch with us by email.

If you feel you have genuine reason for complaint, you should inform Burlington Bear & Friends as soon as possible. We will then respond to all reasonable complaints and we will do all we can to resolve any problems.